DCE CCTV Technical Support

CCTV Technical Support, our main highlight of our brand, we can solve any problem technical, installation and software. We offer this section to you as a tool you can use to ensure that your faith in your investment is long-term, stable and efficient. We feature this interactive online support system for your convience and we are lighting quick in servicing you, however, if you need faster support,call our 800 line and press option 4 to get a hold of our techincal support team, they are on standby 9am to 6pm EST. We also feature an online sector for common problems, bugs in equipment we found, topics and solutions to many other issues that we have had reported with the answers in both text and video format. Please keep in mind that we are working harder everyday to increase out database of support help in multiple perspectives. We thank your business and faith in us!


How To Return An Item To Us

Returning an item to us is very simple. Our equipment replacement warranty is the best in the industry. We have a two business day processing protocol. We understand that your security and surveillance is top priority. If you experience camera or dvr failures act quickly by calling our 800 line and press option number 4 and speak with a CCTV technician today. If you need an advanced RMA support experience, we can process such a request, only if we the model number and sales reciept of your order. With that information we can send you an RMA number and special access code to take to the nearest UPS store and have your equipment shipped to us ASAP. We charge a small fee of just $80.00. If you are outside of the thirty-day return or three warranty policy, we can process this request for $199.00. This ensures a 48 hour support window.


Open A CCTV Support Ticket

Name:
Email:
Confirm Email:
Phone:
Department:
Subject:
Message:
Priority:
 

View Support Status

Email address: Ticket #:


You can check the status of your ticket any time. We can respond to tickets in between the times of Monday - Friday from 9am to 5pm eastern standard time. If you are trying to get help to return an item, you can open a ticket over the phone. This system is for notifying our technical support represenatives of a problem or if we are experiencing high call volume from other customers waiting or recieving help from one of our techs. We appreciate your understanding and business.